Dhx4d takes every piece of information you entrust to us seriously. This document clearly explains what data we collect, how it is used, where it is stored, and what rights you have as a member to control your own personal data.
Last Updated: 15 January 2026. By continuing to use the dhx4d platform after this date, you agree to the terms set out in this updated Privacy Policy. Any questions may be directed to our customer support team, available 24/7.
To dhx4d, privacy is more than a legal obligation — it is a moral responsibility we take seriously every single day.
Every byte of data transmitted between your device and dhx4d servers is encrypted to the 256-bit SSL standard – the same technology used by Malaysia's leading banks, including Maybank and CIMB, to secure their customers' transactions.
Dhx4d has never sold, rented, or traded members' personal data to advertising companies, data brokers, or any third party for financial gain. Your information belongs to you — it is not a business asset of dhx4d.
You have full rights to access, update, and request the deletion of your personal data at any time through your dhx4d account settings or by contacting our support team — no complicated questions asked.
Dhx4d member data is stored in data centres protected by multiple layers of physical and digital security controls. Only staff with specific authorisation may access members' personal data, and every instance of such access is logged for audit purposes.
In the event of any security incident that may affect members' personal data, dhx4d is committed to notifying affected members within 72 hours of the incident being detected, along with the steps taken to address it.
Dhx4d's privacy policy is reviewed and updated periodically to ensure it reflects current industry best practices and any changes in Malaysian data protection law. Members will be notified when significant changes are made.
This document outlines dhx4d's privacy practices and how we handle the personal data of all members in Malaysia. Please read it carefully before using our platform.
This Privacy Policy ("Policy") is published by dhx4d ("we", "platform") as a comprehensive guide to how we collect, process, store, and protect the personal data of every individual ("you", "member") who registers for or uses dhx4d's online Sports Betting and gaming platform in Malaysia.
Dhx4d understands that your trust depends greatly on how we handle sensitive information about you. We do not treat your personal data as a business asset – it is confidential information you have entrusted to us for specific purposes only, and we are committed to using it solely within those bounds.
This Policy applies to all data collected through the dhx4d website, online platform, mobile application (if applicable), email communications, customer support interactions, and any other channel dhx4d uses to engage with members or prospective members. By registering for or using the dhx4d platform, you agree to the collection and processing of data as described in this Policy.
Primary Language: This Privacy Policy is written in Bahasa Malaysia as the official and binding version. In the event of any discrepancy in interpretation between versions in other languages, the Bahasa Malaysia version shall prevail.
Dhx4d collects only the personal data that is necessary and relevant to the stated purposes. The following are the categories of data we may collect from you:
Identity & Contact Data
Financial & Transaction Data
Technical & Usage Data
Data We Do Not Collect: dhx4d does not store full credit or debit card numbers, passwords in plain text, or any biometric data. All payment information is processed through certified third-party payment gateways – dhx4d does not directly view or store your card or digital wallet details.
Dhx4d uses your personal data only for legitimate purposes directly related to the provision of our platform services. Below is a detailed explanation of the purpose behind each category of data use:
| Purpose of Use | Data We Use | Legal Basis |
|---|---|---|
| Registration & account management | Name, phone number, email, date of birth | Contractual agreement |
| Identity verification (KYC) | MyKad, address, supporting documents | Legal requirement |
| Deposit & withdrawal processing | Transaction records, payment methods | Contractual agreement |
| Fraud prevention & security | IP address, login data, transaction patterns | Legitimate interest |
| Customer support | Account information, related betting history | Contractual agreement |
| Promotional communications | Email, phone number (with consent) | Member consent |
| Platform improvement & analytics | Anonymised usage data | Legitimate interest |
| Regulatory compliance | Transaction records, identity information | Legal requirement |
Dhx4d will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent. If you receive any communication from dhx4d that you did not expect or no longer wish to receive, you may opt out at any time via the unsubscribe link in the email or by contacting our customer support team.
Dhx4d does not sell, rent, or disclose members' personal data to third parties for marketing or financial purposes. This is a core principle we have never compromised on. However, there are limited situations where dhx4d is required to share data with certain parties for legitimate operational purposes:
Our Commitment: In all of the data-sharing situations described above, dhx4d ensures that recipients use the data only for the specific purpose intended, and that they maintain data protection standards equal to or higher than those of dhx4d itself.
Dhx4d continually invests in robust security infrastructure to ensure your personal data is always protected against unauthorised access, alteration, or disclosure.
dhx4d's Technical Security Measures:
Data Retention Period:
Dhx4d retains your personal data for as long as your account remains active and for the period required after account closure under applicable legal obligations. Financial transaction records are kept for a minimum of 7 years in line with anti-money laundering compliance requirements. Data that is no longer needed will be securely deleted or anonymised using standardised procedures.
The dhx4d platform uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and understand how members use our platform. The following types of cookies are in use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Login verification, session security, anti-CSRF validation. Required for the platform to function securely. | Until logout or 30 days | |
| Remembers your language preference, favourite sports, and display settings so you don't have to reconfigure them every time you log in. | Up to 1 year | |
| Collects anonymised usage data to help dhx4d understand which pages and features are most frequently used, for the purpose of platform improvement. | Up to 2 years | |
| Used to show you relevant offers and promotions based on your interests and activity history on the dhx4d platform. Requires your consent. | Up to 90 days |
You can manage or delete cookies at any time through your web browser settings. Please note that deleting essential cookies may affect certain functions on the dhx4d platform, including your ability to stay logged in. Marketing cookies can be disabled without affecting core platform functionality.
As a dhx4d member, you have the following rights regarding your personal data. dhx4d is committed to making it straightforward to exercise these rights through a clear process, free from unnecessary obstacles:
These are not empty promises — all of these rights can be exercised by contacting dhx4d customer support or through your account settings.
You have the right to obtain a copy of all personal data that dhx4d holds about you. This request can be submitted through your account settings or via our support email. dhx4d will provide your personal data report within 14 working days from the date the request is received.
If any information in your dhx4d account is inaccurate or out of date, you have the right to request a correction. General details such as your email address and phone number can be updated directly in your account settings. Corrections to identity information will require document verification.
You may request the deletion of your personal data from dhx4d's systems. Such requests will be processed subject to legal data retention requirements — for example, financial transaction records must be retained for 7 years in accordance with Malaysian financial compliance requirements.
You have the right to object to the processing of your data for specific purposes, particularly for direct marketing. Once an objection is raised for direct marketing, dhx4d will immediately cease using your data for that purpose.
In certain circumstances — for example, where the accuracy of your data is disputed or the processing may be unlawful — you may request that dhx4d restrict the processing of your data while the matter is being resolved.
You have the right to receive the personal data you have provided to dhx4d in a structured, machine-readable format, enabling you to transfer it to another platform should you choose to do so.
To exercise any of the rights above, contact the dhx4d customer support team via live chat or email at support@dhx4d.biz
The dhx4d platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. The dhx4d registration process requires age verification, and dhx4d employs multiple mechanisms to detect and prevent sign-ups by underage individuals.
If dhx4d discovers that personal data belonging to a minor (under 18 years of age) has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account. Any funds that may be present in such an account will be handled in accordance with dhx4d's established procedures and applicable Malaysian law.
If You Are a Parent or Guardian: If you believe your child has registered for or used the dhx4d platform without your consent, please contact our customer support team immediately via live chat or email at support@dhx4d.biz. We will respond promptly and take every such report seriously.
The dhx4d platform may display links or integrations to third-party services such as payment gateways (Touch 'n Go eWallet, GrabPay, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) and verification providers. When you click on those links or access third-party services, you will be subject to the privacy policies of those third parties, not dhx4d's Privacy Policy.
Dhx4d encourages all members to read and understand the privacy policies of any third-party services you use alongside the dhx4d platform. dhx4d is not responsible for the privacy practices or content of those third-party services, even though dhx4d has made every effort to work only with providers that maintain comparable standards of privacy and security.
Dhx4d has a dedicated team to handle privacy-related enquiries and complaints. If you have any questions about this Privacy Policy, how we manage your personal data, or wish to exercise any of the rights outlined in this Policy, please reach out to us through the following channels:
Dhx4d is committed to handling every privacy enquiry with care and thoroughness. If you are not satisfied with our response to your privacy query or complaint, you have the right to refer the matter to the relevant regulatory body in Malaysia.
This Privacy Policy will be updated from time to time to reflect changes in our practices, new technologies we adopt, or changes in applicable law. We will notify you of significant changes via in-platform notifications or email before the changes take effect. The latest version of dhx4d's Privacy Policy is always available on this page, with the date of the last update clearly indicated.
Answers to the questions most frequently asked by members about how dhx4d handles their personal data.
Over 450,000 active members in Malaysia have trusted dhx4d with their personal data and financial transactions. Our platform is secured with 256-bit SSL encryption, with no data selling and full control in your hands. Register for free and claim your welcome bonus of up to RM600.
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